GENERAL PERIOD: Please allow up to 2 days for your order to process and ship, unless otherwise noted, however as a general rule your order will be packed and shipped same day if it is placed before 1:00pm AWST.

SALE PERIOD: Please expect slight delays through out sale periods.

Orders are processed and shipped Monday through Friday. All orders placed after 1:00 pm AWST on Friday will be processed the following Monday, this includes Next Day and International Priority Shipments.

If you have any questions or concerns, please contact hello@mountainandmoon.com.au
Please note that once an order is placed we are generally unable to make any changes or cancellations.

All Australian orders are dispatched via Australia Post using the fastest available route to your location.

• Free standard shipping on orders $220 AUD and over
• Standard shipping $8 AUD on orders under $220
• Express shipping $12 AUD

Estimated delivery times:

• Metro areas: 1–3 business days (express), 3–7 business days (standard)
• Regional & rural areas: please allow an additional 2–4 business days

Orders are processed within 1-2 business days. You will receive a tracking number via email once your order has been dispatched.

All international orders are dispatched via Australia Post. Once your package arrives in your destination country, it will be handed over to your local courier for final delivery.

Orders are processed within 1–2 business days. Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

• New Zealand: 5–10 business days
• UK & Europe: 7–14 business days
• USA & Canada: 7–14 business days
• Asia: 7–18 business days
• All other destinations: 10–21 business days

Duties & Taxes — United States Duties and taxes are included in the price for all US orders. There are no additional charges payable upon delivery.

Duties & Taxes — All Other International Orders Mountain & Moon ships on a Delivered Duty Unpaid (DDU) basis. Any applicable import duties, customs fees, or local taxes are the responsibility of the recipient and are payable upon delivery. We recommend checking your country's import regulations prior to placing your order.

Customers in the United Kingdom and European Union should be aware that import duties and VAT may apply upon arrival.

United States — Duties & Taxes Included The price you see at checkout is the total cost — no surprise fees from customs or your courier. Shop with confidence knowing your jewellery will arrive hassle-free, with nothing more to pay.

All Other International Orders — Delivered Duty Unpaid (DDU) Mountain & Moon ships all non-US international orders on a Delivered Duty Unpaid basis. Any applicable import duties, customs fees, or local taxes are the responsibility of the recipient and are payable upon delivery. We recommend checking your country's import regulations before placing your order.

Customers in the United Kingdom and European Union should be aware that import duties and taxes may apply upon arrival in accordance with local customs regulations.

Order Confirmation You will receive a confirmation email shortly after placing your order. If it doesn't arrive, please check your junk or spam folder. If you still can't locate it, contact us at hello@mountainandmoon.com.au with your order details.

Tracking Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and link. If you have not received this within 3 business days of placing your order, please get in touch at hello@mountainandmoon.com.au.

Missing Parcels While missing parcels are a rare occurrence, Mountain & Moon is not liable for items lost in transit within Australia or internationally. In the event a parcel goes missing, we will lodge an investigation with the relevant postal or courier service and do our utmost to locate your order.

Incorrect Address Please ensure all delivery details are correct at checkout. Mountain & Moon is not responsible for parcels lost or delayed due to an incorrectly entered address. If a parcel is returned to us due to an address error, redelivery fees may apply.

Redelivery & Collection If your parcel cannot be delivered to the address provided, it is your responsibility to arrange redelivery or collection from your local post office or depot.

Packaging & Damaged Items All orders are carefully packaged to ensure your jewellery arrives in pristine condition. If your order arrives damaged, please notify us within 48 hours of receipt at hello@mountainandmoon.com.au.

Purchased from a Stockist? If you purchased Mountain & Moon jewellery through a stockist or third-party retailer, please contact them directly for any exchange or refund enquiries.

The delivery timeframes provided are estimates only and intended as a guide. Mountain & Moon will not be held liable for reasonable or unavoidable delays in delivery.

Delays may occur due to weekends, public holidays, peak promotional periods, sale events, holiday seasons, or circumstances outside of our control including carrier delays and customs processing.

Shipping rates are subject to change during promotional periods and will be confirmed at checkout.

Full Price Items Full priced items are eligible for a full refund, exchange, or store credit if returned within 14 days of receipt. Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.

Sale & Promotional Items Items purchased during flash sales, promotional events, or from our sale collection — either in-store or online — are final sale and are not eligible for a refund, exchange, or store credit.

Non-Returnable Items For health and safety reasons, earrings and hair clips cannot be returned or exchanged under any circumstances. No exceptions can be made.

Condition of Returns Items must be returned in their original condition, unworn and in original packaging. Mountain & Moon reserves the right to refuse returns that do not meet these requirements.

Tarnishing & Wear Tarnishing is not considered a manufacturing fault. Our jewellery is crafted to last with proper care; however, exposure to chemicals, moisture, and prolonged wear in water will accelerate tarnishing. Please refer to our Care Guide for guidance on maintaining your piece.

Damage & Breakage Mountain & Moon is not responsible for personal breakage, damage, or general wear and tear resulting from use.

Step 1 — Request Your Return Email us at hello@mountainandmoon.com.au within 3 days of receiving your order to request a return. Please include your invoice or order number as proof of purchase.

Step 2 — Send Your Item Back Returns must be posted within 14 days of your return request being submitted. Items must be unworn and in their original packaging. Please wrap your item securely in bubble wrap or padding and send with tracking — we strongly recommend registering your return with Australia Post or a courier service and retaining your tracking number.

Mountain & Moon is not liable for returned items lost or damaged in transit. It is the customer's responsibility to ensure the item is returned to us safely.

Step 3 — Inspection & Refund Once received, please allow 2–3 business days for your return to be inspected and processed. Mountain & Moon reserves the right to refuse a return if the item is not in its original condition. If accepted, we will issue your choice of a refund, exchange, or store credit. Refunds will be for the amount paid minus the original shipping costs. Store credit is valid for 12 months from the date of issue. You will be notified by email once your return has been processed.

Returns postmarked outside of the 14-day window will not be accepted.

International Returns When sending an international return, please mark the courier consignment as "RETURNED GOODS" to avoid customs duties and taxes being applied.

Send Returns To: Mountain & Moon Returns 436 Fitzgerald St North Perth WA 6006

We happily accept exchanges on full priced items returned within 14 days of receipt, in unworn condition and in original packaging.

To request an exchange, please email us at hello@mountainandmoon.com.au within 3 days of receiving your order with your order number and the details of the item you'd like to exchange for.

Please note — earrings and hair clips are not eligible for exchange for health and safety reasons. No exceptions can be made.

Sale and promotional items are final sale and are not eligible for exchange.

To complete your exchange:

1. Submit your exchange request via email within 3 days of delivery
2. Return your item within 14 days using tracked postage
3. Once received and inspected, we'll process your exchange and dispatch your new item

Please refer to our Returns Process tab for full instructions on how to send your item back to us. Return shipping costs are the responsibility of the customer. Shipping for the exchanged item will be charged at standard rates.

We happily accept exchanges or store credit on full priced items returned within 14 days of receipt. If you'd prefer, store credit can be issued in lieu of an exchange and will be valid for 12 months from the date of issue.

Every piece of Mountain & Moon jewellery comes with a 6 month warranty against manufacturing defects and workmanship faults. This warranty is void if the item has been subjected to misuse, neglect, or altered by anyone other than Mountain & Moon.

What We Cover Manufacturing defects and workmanship faults identified within 6 months of purchase.

What We Don't Cover Personal breakage, general wear and tear, tarnishing, or damage resulting from misuse or exposure to chemicals and moisture.

How to Make a Warranty Claim

Step 1 — Contact Us Email hello@mountainandmoon.com.au within 6 months of your purchase date. Please include:

• A clear photograph of the fault
• A written description of the fault
• Proof of purchase (order confirmation email, order number, or bank statement)

We will respond within 2 business days.

Step 2 — Return Your Item If your claim is approved, we will provide return instructions. All items must be returned via tracked postage. Mountain & Moon is not responsible for items lost or damaged in transit.

For international returns, please mark the consignment clearly as "RETURNED GOODS" to avoid customs duties on re-entry to Australia.

Return shipping is complimentary for all approved warranty claims.

Step 3 — Assessment & Resolution Once received, your item will be assessed by our team. If deemed faulty, we will offer one of the following resolutions:

• Repair — where possible
• Replacement — subject to stock availability
• Exchange — if the item cannot be repaired or replaced; if the replacement item differs in price, the difference will be refunded
• Refund — to your original payment method

Please allow up to 14 days from the date of assessment for your refund to be credited to your account.

Every Mountain & Moon piece is quality checked before dispatch. However, if you believe your item has a manufacturing fault, please refer to our 6 Month Warranty process above.

What Is Not Considered a Fault

We are unable to accept returns or warranty claims for the following:

• Tarnishing — exposure to chemicals including perfume, moisturisers, hair products, and skincare will accelerate tarnishing and is not a manufacturing fault
• Oxidisation — our jewellery is handcrafted from precious metals that naturally oxidise over time; this is an inherent characteristic of the material
• Wear & tear — general deterioration through normal use is not considered a defect
• Stone loss or breakage — damage resulting from mishandling, impact, or dropping is not a manufacturing fault
• Improper care — items that show signs of not being cared for in accordance with our Care Guide instructions will not be accepted for return

Care Guidance To maintain the beauty of your jewellery, we recommend cleaning each piece with a polishing cloth after every wear and storing it away from moisture and chemicals. Please refer to our [Care Guide] for full instructions specific to your piece.

Our jewellery is handcrafted by artisans in India. Each piece carries its own individual characteristics — subtle variations in metal, crystals, and stones are an inherent part of the handmade process and contribute to the uniqueness of your piece.

While every item is equally beautiful, it may vary slightly from the photographs shown on our website. This is not considered a fault and we are unable to accept exchanges based on natural variation in materials.

If you have any concerns about your piece, please reach out to us at hello@mountainandmoon.com.au and we will be happy to discuss this with you.

If you purchased your Mountain & Moon piece through a third-party stockist or retailer, please contact them directly for any return, exchange, or warranty enquiries. Their individual return policies will apply and Mountain & Moon is unable to process returns or refunds for items purchased outside of our own channels.